Newton County–Covington
We are the first link in the chain of emergency response for City of Covington, City of Oxford, City of Porterdale, Town of Mansfield, Town of Newborn, and unincorporated Newton County..
162,400+
Calls answered annually
4.2 sec
Average answer time
11 sec
90th-percentile answer time
32
Telecommunicators on staff
Be prepared
Especially when calling from a mobile phone. Cross streets, building names, mile markers — anything helps us get help to you faster.
Even if it feels like you've already shared everything, stay with the dispatcher. They are trained to coach you through the situation while help is en route.
Dispatchers are typing as you talk and as they ask questions. Both are happening simultaneously — you are not delaying response.
In a fire, you may not be able to reach the kitchen. Cordless phones can fail when the power is out — keep at least one charged mobile phone bedside.
Who we dispatch
Help save lives every day. We're hiring telecommunicators with paid training, full benefits, and a strong career ladder.
See open positions