FAQ
Frequently Asked Questions
Quick answers about 911, when to call, and what to expect.
When should I call 911?
Call 911 for any emergency: a fire, a medical emergency, a crime in progress, or any situation where someone's life, health, or property is in immediate danger.
When should I NOT call 911?
Do not call 911 for non-emergencies, weather information, road conditions, or to ask for the time. Use the non-emergency line at (770) 786-7605.
What if I dial 911 by accident?
Stay on the line and tell the dispatcher it was a mistake. Do not hang up — we are required to call you back and may dispatch officers if we cannot confirm your safety.
Can I text 911?
Yes. Text-to-911 is fully operational across Newton County. Call if you can; text if you can't.
Will 911 know my address?
In most cases, yes — but always be prepared to verify your address. Mobile callers should know their location.
Are 911 calls recorded?
All 911 calls are recorded and retained per Georgia Records Retention Schedules. Recordings are subject to the Open Records Act with limited exceptions.